INTRODUCTION
Eagle Palace Hotel values your privacy and takes great care to protect any information you provide us with. Please read our Privacy Policy carefully to understand how we treat your personal information. By visiting the www.eaglepalacehotel.com (Website) either over a browser or over a mobile app, you accept and consent to our Privacy Policy. If you do not consent to our Privacy Policy, kindly do not access our website or provide us with any of your personal information.
· We only ask for personal information that we require.
· We will only use this information to satisfy the purposes for which it was collected, such as the recruitment process or the marketing process.
· We'll tell you what information we have recorded about you.
· If you would like any personal information changed or deleted, just ask.
Exercise your privacy rights
USE OF COOKIES
Our website uses cookies. A cookie is a file of information which is sent by a web server to a web browser and stored in your browser or your computer's hard drive. The information is then sent back to the server each time the browser requests a page from the server.
Using cookies helps us provide you with a better experience by enabling us to recognise you and save your preferences, provide customised content and service, an enhanced experience of the Website and to improve our website. Most browsers allow you to reject cookies. Blocking cookies will, however, have a negative impact upon the usability of the Website.
We may use both session and persistent cookies on the Website. Session cookies are deleted from your computer on closing your browser. Session cookies typically store information in the form of a session identification that does not personally identify the user. Persistent cookies on the other hand remain stored on your computer until deleted or until they reach the expiry date. Persistent cookies allow our website to recognise you when you return, track your preferences and customise content or services for you.
· First party cookies are employed on our website to enable us to recognise you and to personalise and manage how you experience our website.
· Third party cookies that are employed on the Website are largely for advertising, statistical or add-in functionalities.
· In order to understand the use of the Website, we use Google Analytics. Google Analytics generates statistical information about website use by means of cookies.
· Our payment services providers/online booking solution providers and loyalty program solution providers may also send you cookies.
· Our advertising services providers may also send you targeting cookies.
· We may use add-in functionalities for enhanced user experience through third party software plug-ins. These plug-in softwares may also send you cookies.
· We have no control over third party cookies.
By continuing to use the Website, you agree to our use of cookies.
INFORMATION WE COLLECT
Active Information
You may voluntarily give us your personal information that identifies who you are by
· Creating an online account on the Website, or
· Filling up and submitting forms on our website, or
· Filling up email subscription forms on our website, or
· Filling up reservations or other forms at our hotel premises, or
· Filling up forms at any of our events, or
· Filling up forms at a trade fair in which we participated, or
· By corresponding with us over phone, email, online chat or other means, or
· Placing a reservation through our booking engine, which is hosted and managed by a third party, or
· Registering for our loyalty programme, which is hosted and managed by a third party, or
· Entering an online contest, or
· Participating in an online survey, or
· Reporting a customer service request or a problem, or
· Submitting a review or feedback, or
· Submitting a testimonial, or
· Enquiring about our services
Passive Information
When you visit our website, our web server automatically records some information about your visit, but does not recognise or record individual information that identifies who you are unless you actively give us personal information voluntarily that identifies who you are.
The information we record and use for statistical purposes include but is not limited to:
· Your server address
· The date and time of visit
· Duration of visit
· Number of pages viewed
· The pages accessed and documents downloaded
· The previous site visited
· Type of device visited from
· Type of browser used
· Language preference
· And other such analytical information
By using our website, you consent to us processing your information for the purposes for which this information was collected and contacting you by SMS, email, phone, mobile app notification or any other means.
Why Do We Need the Information That We Collect from You?
Your personal information is used by Eagle Palace Hotel and for various legitimate business purposes, all of which are undertaken in order to provide you with the reliable, timely and excellent data delivery, analytics and other services you expect from Eagle Palace Hotel. These purposes are:
· To register you as a user on our websites and other client portals. This applies whether you signed up directly with us as a user, or were identified as a user by someone within your organization.
· For invoicing purposes and for credit card payment processing, using a third-party vendor.
· To contact you (whether by phone or email), if necessary, about your order.
· If you are an employee or representative of one of our hotel clients, to contact you to inquire about your data or your competitive set selection, and to discuss your contract renewal.
· To notify you about other Eagle Palace Hotel products and services, or events, in which you may be interested.
· To notify you about any updates or maintenance to our websites.
· For direct marketing and advertising purposes. However, we do not sell our client lists to any other third parties for use in their marketing campaigns. Also, at any time you may opt out of receiving such marketing materials and solicitations from us.
· Eagle Palace Hotel webmasters use cookie information to analyse the number of visitors to different areas of the websites; to determine how long users are remaining on the sites. This information helps us make sure that our websites are serving as a useful, effective information source for you.
· To analyse and report on the results of surveys or other research methods, which in turn enables our customers to understand who is visiting their attractions and why, and what they can do to improve their offerings.
· To comply with our legal and contractual obligations, to resolve disputes, and to enforce agreements
Third Party Websites
This Privacy Policy does not apply to any third-party websites or to other companies or persons that may access our websites, with or without our permission. Our websites may contain links to, and media and other content from, other sites. In addition, such third-party media and content may also contain external links. Because of the dynamic media capabilities of our websites, it may not be clear to you which links are embedded in our websites and which are embedded in third-party media and/or content. Eagle Palace Hotel cannot and does not guarantee the privacy policies and practices of any third party. We do not control, operate, or endorse any information, products, or services of any third-party websites that may be reached through links from our websites.
The use of any personal information provided by you to, or automatically collected from, a third party will be governed by that party's privacy policy. If you are unsure whether a website is controlled, affiliated, or managed by Eagle Palace Hotel, you should review the privacy policy at each linked website to determine how that site treats your personal information.
DISCLOSURE
We do not disclose or sell your personal information to others for use in their mailing lists or databases. We use your personal information internally and share it with other people or organisations who need to know it as part of working with us in our normal business activities (e.g. Suppliers). We may need to share your personal information with a number of trusted parties, with or without obtaining your consent, that help us provide our services. These include:
· Law enforcement agencies or governmental organisations where disclosures are required by applicable law
· Banks and payment gateway service providers
· Advertising and marketing agencies
· Any successors to our business
· Other service providers
SALE OF BUSINESS OR SALE OF ASSETS
We reserve the right to transfer all information, including your personal information, to a third party in the event of a merger, sale, liquidation, receivership or transfer of assets of our company provided that the third party agrees to adhere to the terms of our Privacy Policy.
SECURITY OVER INTERNET
We will take reasonable precautions to prevent the loss, alteration or misuse of your personal information. No data transmissions over the Internet can be guaranteed to be a hundred percent secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us. However, Eagle Palace Hotel uses website security measures consistent with current best practices to protect its website, email and mailing lists. These measures include technical, procedural, monitoring and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration or destruction.
CHILDREN
Our websites are not intended for children and we do not intentionally solicit or collect personal information from individuals under the age of 18. If we are notified or otherwise discover that a minor’s personal information has been improperly collected, we will take all reasonable steps to delete that information. In limited instances, we may have a campaign or program targeted towards children and this case consent from parents/guardians will be sought be proceeding with the program or campaign. In addition, details on the information practices will be presented within the terms and conditions of the program or campaign.
TESTIMONIALS DISCLAIMER
The Hotel website may contain testimonials by users of our products and services. These testimonials reflect real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and as such you should not assume, that all users will have the same experiences. Your individual experience may vary.
The testimonials are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the site verbatim as given by the user, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.
The testimonials on the site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used in any disease or medical condition. No testimonials have been clinically proven or evaluated.
BOOKING ENGINE & PRICES
The Hotel uses a third-party booking system and reserves the right to change its rates without notice.
CHANGES TO THIS PRIVACY POLICY
In some instances, we may have to change, modify or amend this Privacy Policy in order to comply with the evolving regulatory environment or the needs of our business. We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, subject to any applicable legal requirements.